Refund Policy

Last updated: August 20, 2026

ARKE Solutions LLC ("we," "us," or "our") provides custom website design and development services. Because our work is produced individually for each client, this Refund Policy explains how deposits, payments, and refunds are handled.

1. Before Work Begins

If you cancel a project after paying a deposit but before we have started any work on it, your deposit will be refunded in full.

2. After Work Has Started

Custom design and development is labor performed specifically for you and cannot be resold. If you cancel a project after work has started:

• You will be charged for the work completed up to the date of cancellation, based on the agreed project price and the portion of work delivered;
• Any remaining balance of amounts already paid, beyond the value of completed work, will be refunded;
• We will deliver to you the work product that has been completed and paid for as of the cancellation date.

3. Completed and Delivered Work

Once a project has been completed, approved by you, and delivered (for example, the website is launched or the final files are handed over), payments for that project are non-refundable.

4. Revisions Instead of Refunds

If a delivered item does not match what was agreed in writing, tell us. We will correct it at no additional cost. Correcting work to match the agreed scope is always our first remedy, and in most cases it resolves the issue faster than a refund process.

5. What Is Not Refundable

• Third-party costs paid on your behalf or by you directly, such as domain registration, hosting fees, stock assets, or software licenses — these are governed by the refund policies of those providers;
• Delays or changes caused by incomplete client materials or late client feedback;
• Dissatisfaction with business outcomes (traffic, leads, sales, rankings), which we do not and cannot guarantee, as stated in our Terms & Conditions.

6. How to Request a Refund

Call us at (213) 582-4599 or email Arksolutionsllc12@gmail.com with your name, project details, and the reason for the request. We respond to refund requests within 5 business days. Approved refunds are issued to the original payment method within 7–10 business days of approval, depending on your bank or payment provider.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Most concerns can be resolved directly, and we keep written records of project scopes, approvals, and deliveries for every engagement.

8. Contact

ARKE Solutions LLC
2028 Atherton Cir, Corona, CA 92879
Phone: (213) 582-4599
Email: Arksolutionsllc12@gmail.com